While community banks have been quick to adopt mobile banking technology, they still have concerns with regulatory issues. According to the Independent Community Bankers of America’s (ICBA) 2012 Community Bank Technology Survey, more than twice as many community banks offer mobile banking to their customers than two years ago. And 44 percent of those surveys plan to offer mobile banking services in the next 24 months.
Offering mobile banking technology is essential to providing customers with first-rate service. But some banks find this hard to do with excessive regulation requirements. According to the survey, 82 percent of community banks place complying with regulations as a top technology concern. Other findings from the 2012 Survey include:
- Community banks strive to control losses due to data security breaches,
- Online banking is universally offered by community banks, and customer penetration is growing,
- Almost all community banks offer paperless statements, and
- More community banks are using social media.
For more information about the survey, please visit ICBA.